FREQUENTLY ASKED QUESTIONS
Here are some questions we often get asked regarding ordering, delivery and returns. If you need to ask a question that isn’t covered below, please feel free to email us on email@example.com
Most of our products are in date, although the amount of best before (BBE) left on each product will vary. Some will have years, months or weeks left, some may be just out of date. Each product on the website has its best before date (BBE) listed in the description.
Please check the best before date (BBE) of each product before you place your order
Unfortunately your order can not be altered/edited after checkout. But if you want to add more items, you can submit another order and we will endeavour to deliver both orders at the same time.
All orders are paid for during the checkout process, both for local delivery and nationwide shipping.
Payment methods include; credit/debit card, PayPal, Apple Pay and Android Pay.
After placing your order you will receive an email from us with an estimated delivery date. This will be followed 24/48 hours later by an email from Yodel confirming your tracking information and delivery date.
Note: if you have selected ‘Free Local Delivery’ during checkout you will only receive an email with the delivery date from us, as we will be delivering to you using our in-house delivery service.
As you proceed through the checkout process, you will be asked to provide your postcode. Our system will then confirm if you live in an area where we can provide free local delivery. But if your postcode starts with NP23, NP13, NP22, NP7 or NP8 you will most likely qualify for free local delivery.
If you receive your order and feel it is incorrect, please send an email to firstname.lastname@example.org including your order number and we will open a review process to get your problem solved.
If an item(s) has been marked on your packing invoice as sold out, a full refund for the amount of items(s) will automatically be processed back to you.
When returns are necessary, they can be made at the expense of the customer and will be accepted as long as all products are present, unopened and we receive the return within 10 working days of customer receipt.
A full refund will then be processed to the customer